These Terms of Service (“Terms”) govern your use of services provided by HeyMehedi (“we,” “our,” or “us”), operated by Md Mehedi Hasan, sole proprietor.

Welcome to HeyMehedi. By purchasing or subscribing to our WooCommerce maintenance services, you agree to the following terms and conditions. Please read them carefully.

1. Services Provided

We provide WooCommerce maintenance and support services, which may include:

  • Safe plugin, theme, and core updates
  • Security monitoring and malware cleanup
  • Daily or weekly backups
  • Uptime monitoring
  • Performance optimization
  • Bug fixes and troubleshooting

The exact features available to you depend on the service plan you select.

2. Client Responsibilities

To deliver services effectively, clients agree to:

  • Provide accurate and up-to-date information required for maintenance (e.g., WordPress admin access, hosting details).
  • Ensure proper licensing for third-party themes and plugins.
  • Maintain valid hosting and domain services.
  • Use the services for legitimate and lawful online businesses only.

We do not provide support for websites that involve copyright infringement, adult/explicit content, promotion of violence or racism, gambling, alcohol, illegal items, or vulgar material.

3. Payments and Renewals

  • All plans are billed in advance (monthly or annually, depending on your selection).
  • Services will not begin until payment has been received.
  • Subscriptions automatically renew unless cancelled prior to the renewal date.

4. Refunds

Our refund policy is available here (link to your Refund Policy). Refunds are considered only under the stated conditions and at our sole discretion.

5. Cancellation

  • You may cancel your plan at any time.
  • Upon cancellation, services will continue until the end of the billing cycle, after which they will stop.
  • No partial refunds are offered for unused portions of a billing cycle.

6. Limitations of Service

While we make every effort to provide reliable WooCommerce maintenance, we cannot guarantee:

  • That your website will be completely error-free or immune to security threats.
  • Compatibility with every third-party plugin, theme, or hosting environment.
  • Resolution of issues caused by third-party providers outside our control.

7. Liability Disclaimer

HeyMehedi will not be held liable for:

  • Loss of revenue, sales, or data due to downtime, errors, or issues beyond our control.
  • Client actions or third-party changes were made without our knowledge.
  • Any indirect, incidental, or consequential damages related to the use of our services.

8. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Any significant changes will be communicated on our website. Continued use of our services indicates acceptance of the updated terms.

9. Contact Us

If you have any questions about these Terms of Service, don’t hesitate to get in touch with us at: [email protected]

Last updated: Sep 16, 2025